When importing information into LawPay Pro, you may receive an error message. Possible errors include missing a required field, being unable to find a case, not finding a user, or the case name not being unique.
To check on the progress of an import and check for errors, open the Background Tasks pop-up in the bottom right corner of the screen.
Once an import is completed, the status will be updated in the Background Tasks pop-up. If your import fails, you will see a Failed or Error notification in the Background Tasks window.
To see the error, select the View Import History icon.
Click the link to See Failure Details. Fix the issues and then re-import those rows again. Re-importing the CSV file with corrections should resolve the issue.
Or Download Errors from the screen, fix the issues, and re-import those rows. Re-importing the CSV file with corrections should resolve the issue.
Q&A:
Q: There is an error when uploading the template I want to import. What could cause this to happen?
A: Possible errors could include:
General:
Missing a required field
For time entries:
Can not find case
Can not find user
Cases:
Case name not unique
Q: There is an error when uploading the template I want to import. What should I do?
A: Make sure the template is saved in the CSV format.
Q: I am getting an error saying my file is too big. How do I fix it?
A: Open the file, copy and paste some of the data and headers into a new CSV file, and then upload files one at a time.
Q: What is the difference between a failure on an import and an error on an import?
A: An import failure is when the whole file and all the rows fail to import. This could happen because of the file type, size, or missing a required column. Errors happen on an import when only some of the rows don't import. These errors could be caused by missing a required field or trying to add a time entry for a user that does not exist in the system