👋 Welcome
Thank you for choosing LawPay! We understand that for legal professionals, time really does equal money. This guide is designed to help you unlock LawPay’s full potential. You can read it in order or jump to the specific topics you need.
🚀 Success & Training
Custom Training: Schedule a Training Session with our Customer Enablement team to tailor LawPay to your practice.
LawPay 101: Join our monthly webinar every second Tuesday at 2 p.m. CT. Sign up here.
Integrations: We play well with others! If you use a specific billing or practice management system, reach out to our team for integration assistance.
🛠️ Phase 1: Getting Set Up
Access your account at secure.lawpay.com.
Username: Your email address.
Password: Must be at least 8 characters (1 uppercase, 1 lowercase, 1 number).
The Home Dashboard
Your command center for daily activities. Use the "+" symbol in the top right corner for quick actions or view your financial snapshot of invoices and transactions directly on the home page.
Managing Contacts
Contacts are the foundation of your LawPay workflow.
💳 Phase 2: Collecting Payments
Law firms with a payment link on their website collect 3x more payments.
Flexible Payment Methods
Payment Pages: The easiest way to get paid. Just share your link—no contact creation required. Access your Payment Page.
Expand Options: Accept credit, debit, eCheck, and Pay Later (installments).
Go Contactless: How to view and use your QR code.
Website Integration: How to add a Payment Button to your Website.
Invoicing & Billing
Quick Bills: Send a fast payment request via the Quick Bill Overview.
Full Invoices: Create detailed invoices for new or existing contacts.
📈 Phase 3: Advanced Features & Reporting
Specialized Tools
Time Tracking: Use up to three built-in timers to capture every billable hour. Learn about Time & Expenses.
Trust Accounting: Track funds by specific cases or allocations. Trust Accounting by Case | View Trust History.
Scheduled Payments: Automate your revenue with recurring charges. Manage Scheduled Payments.
Refunds: Return funds easily (processed in 2-5 business days). Voids vs. Refunds.
Reporting & Admin
Team Management: User Permissions | Adding/Deactivating Users
Note on Deposits: Fees are debited monthly. If your bank uses ACH blocks or Positive Pay, contact support for our Bank ID to ensure smooth transfers.
❓ Troubleshooting & Support
Common Decline Messages
Message | Action to Take |
Card AVS Rejected | Billing info doesn't match bank records. |
Card Type Not Accepted | Often Amex. Contact LawPay to enable. |
Limit Exceeded | Client has hit their bank's spending limit. |
Merchant Limit Exceeded | Your firm hit its volume limit. Contact LawPay. |
Full Guide: Why transactions are declined
Contact Information
Support: 800-459-5798 | [email protected] | help.lawpay.com
Enablement: [email protected]
Education: Earn free CLE credits at lawpay.com/solutions/education